Support Center

Issues happen. What matters is how quickly they’re handled.

The Support Center is your direct line to the Mentis team. From reporting an issue to working through a solution, we make the process clear and straightforward. Our engineers work with care and intention, resolving issues quickly while keeping you informed so there are no surprises.
 
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Report an Issue

Let us know what’s going on, and we’ll take it from there.
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Call Us

Speak with a support specialist right away.

214-691-7800
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Email Support

Send us a detailed message and we’ll respond promptly.

support@mentis-group.com
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Support Session

When hands-on help is needed, we use secure remote sessions to work alongside you in real time.

Email Support

Send us a detailed message at support@mentis-group.com and we’ll respond promptly.


In your email, please include:
  • Full Name
  • Company Name and Company Email
  • Description of the issue
  • When it started
  • Whether anyone else is affected
  • Any recent changes to your device or system
  • Best phone number to reach you

Support Session

A remote support session lets our team securely connect to your device to diagnose and fix the issue faster. 

Step 1

Download the support client that matches your device: Windows/MacOS, Android Mobile, Apple iOS Mobile

Step 2

Open and install the app you downloaded to your device.

Step 3

Give the 9-digit session code to your Mentis engineer.

Technology Support That Goes Beyond the Ticket

Your technology needs don’t stop at the service desk. From everyday support to projects, security, cloud and strategic guidance, Mentis is here to help your business get more from technology.

Whether you’re an existing client or exploring a new partnership, we’re here to support your next step.